Verglo's Kitchen & Catering respects the privacy of our customers, business partners, employees and job applicants and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.
All orders are to be paid in full when the order is placed either by phone or online.. All online orders for pickup or delivery are to be paid in advance in full online when order is placed on www.verglos.com. This includes online shipper orders, ie. cookies, cinnamon rolls, etc.
Our Cakes and traveling with them...
Multi layered cakes, ie. "Tiered Cakes" are to be handled with the utmost care! When picking up any cake it is required that it is located in an already cool vehicle and on a flat surface (NOT on the car seat where the cake will be leaning). It is also recommended that some sort of skid resistant material be used to keep the cake box from sliding when traveling. Use extreme CAUTION when driving. Stopping short will cause the cake to slide and could possibly result in the cake coming apart. If the cake is not going to be served soon upon delivery it is HIGHLY RECOMMENDED that the cake be refrigerated to keep the cake from having any issues and coming apart. Once you leave our pick up location with any product specifically any cakes Verglo's Kitchen & Catering is NOT responsible for any damages incurred to any product, cake or otherwise as it is out of our control. If you contact us within our 24 hour Refund/Exchange Policy we will do our best to assist you in repairing the cake however, there will be no refund and it may incur and additional charge. We do offer Delivery of all Verglo's products.. The delivery fee is based on the distance to the delivery location. Local deliveries within 10 miles of our business office zip code 77063 start at $25.00 and is based upon availability.
We take pride in our products. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your purchase to us. We will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as a credit to the credit card used or an in-store credit, i.e. Verglo's Gift Card within five (5) business days upon receipt of the returned merchandise.
Order Cancellation Policy
Verglo's Kitchen & Catering, LLC understands that plans change and we will gladly assist you in making changes to your order, date or time whenever possible. However when cancellations are required we would ask that you consider that unfortuantly when we take an order from a customer it often times means that we must decline other order requests that have submitted for the same date. Thus, reserve the right to charge the following cancellation fee schedule when insufficient time is not given.
Orders under 20 people = Request for cancellation must be received at least 3 days before your event date.
Orders over 20 people = Request for cancellation must be received at least 10 days before your event date.
Cancellations submitted with insufficient time will incur a fee equal to 20% of the total invoice total. All changes or adjustments must be handled directly with a representative of Verglo's Kitchen & Catering and confirmed. It is entirely up to Verglo's discretion, to change or otherwise offer any other options to the customer. Special or custom orders that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Verglo's and stored up tp 3 days until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any food item, cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.
Grooms Cake Cancellation Policy
Groom's Cake deposits are non-refundable & non-transferable (Deposit is deducted from the Grooms cake balance only). Any Groom’s cake orders cancelled 3-6 months prior to your wedding date will receive only a 50% refund on any payments made after the deposit. Any Groom’s cake orders cancelled less than 3 months prior to your event date will receive NO refunds on any payments made after the deposit.
There will be a $15 Change Order fee for any changes that are requested within 24 hours of the time required.
Custom Cake Orders
Custom cakes include grooms cakes, sculpted cakes and cut-out cakes. The latest time available to order a Custom cake is the Wednesday prior to the weekend required at noon. The above Order Cancellation Policy will apply for those situations. During peak holiday season Verglo's reserves the right to adjust the cut-off date if orders have exceeded our production capabilities.
Verglo's Kitchen & Catering takes great pride in our products. Each baked dessert is packed for shipping the day it is baked to ensure freshness.
Please be advised that UPS DOES NOT deliver to APO/FPO or other Military addresses. To order simply call 877.674.1082 and they will take your order for a Verglo's item that can be shipped.
8 inch cakes are frozen for at least 48 hours prior to shipping in a “cake” shipper box.
Friday Shippers for a Saturday delivery require an additional $15 charge added at checkout! Place Orders to multiple locations separately. PLEASE INFORM THE RECIPIENT TO EXPECT SHIPMENT! Delays resulting from inclement weather or act of God are not covered. Once a delivery has been attempted (a call tag left) delays resulting from setting up a second delivery attempt or pick-up are not covered. We offer two options for delays resulting from the shipper. Please be mindful that if we run into issues preparing your order in time for UPS delivery we may have to ship on the next available ship day.
1) Refund shipping charges if you wish to keep the item or
2) product reshipped if you wish to return the delayed product but not necessary due to possible spoilage.
If the item is damaged in shipping, we will gladly process a damage claim with UPS. Claims must be made within 5 days of receipt. The shipping company may require that the damaged product, box & all items included in package be picked up for inspection; so please do not discard the box, product or any of its contents. Damage & unsuccessful deliveries are not common – ONLY 1 – 1.5 % claims are processed per season from all of the products that we ship. No refunds are given for incomplete or wrong addresses. Packages left at the door – sometimes a shipper will leave the package at the door if they determine it is safe. Apartments, Condos, Dormitories, Hotels, Hospitals – shipments are usually directed to a complex office or receiving department which may result in delays. We recommend letting the recipient know they will be receiving a package so they can be on the look-out for it. No refunds are given due to this delay. No deliveries are accepted at Military Bases or P.O. Boxes. Deliveries to extended delivery areas are not guaranteed. All foods are perishable items and therefore cannot be returned. Credit card authorization and verification must be received prior to processing an order. UPS shipments occur Tuesday through Friday, excluding holidays for Next Day Air delivery unless otherwise noted i.e, Ground Shipment. Additional questions or problems may be directed to our shipping department and will be handled on individual basis according to our store policy.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 8.25% sales tax.
Out of Stock Policy
Our stock fluctuates throughout the day with sales demand and stock that we receive from vendors. If an item you ordered is out of stock, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from.
What personal information does Verglo's collect?
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Verglo's may collect certain personal information from customers, business partners, employees and candidates for employment. Verglo's does not collect personal information when you visit its web sites unless you choose to provide such personal information. No credit card information is stored on Verglo's website. Credit card information that is given by phone is destroyed immediately after approval and processing.
How does Verglo's use personal information?
Verglo's will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Verglo's through other sources such as trade shows and/or our advertising campaigns.
With whom does Verglo's share personal information?
Verglo's will not share personal information with third parties. Verglo's will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Choice and Consent
Verglo's does not require that customers, business partners or visitors to Verglo's websites provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
Security of Personal Information
Other Information/Logging and Cookies
Like many other web sites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer's browser to store your preferences. When you visit a web site, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of web sites.
Links to Non-Verglo's Web Sites and Third Parties
On-Line Policy Only
Children Under 13
Access and Opting Out
You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to us and you wish to have it removed from our records, if you have other questions about this policy, the information you have provided to us, or wish to notify us that you do not want your information shared with unaffiliated third parties, please contact us at:
Verglo's Kitchen & Catering LLC., 9950 Westpark Drive Suite 512, Houston TX 77063 or email us at firstname.lastname@example.org. So that we can process your requests, include both a detailed explanation and, in the subject line of your message, either indicate "Delete Information," "General Privacy Question," "Access to Personal Information," or "Opt Out of Sharing." We will respond to all reasonable requests as soon as feasible.
Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, you may make a written submission to the attention of Verglo's Kitchen & catering, LLC, 9950 Westpark Drive Suite 512, Houston TX 77063 or email us at email@example.com.
Changes to this Statement
Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Verglo's Kitchen & Catering encourages you to periodically review this policy to be informed of how we collect, use and protect your information.